Big Buddy / Tough Buddy Product stop use notification - Chicago Illinois Fishing Forum, Information & Reports
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Old 01-10-2005, 12:43 PM   #1 (permalink)
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Default Big Buddy / Tough Buddy Product stop use notification

Subject: Big Buddy Heater MH18B

Big Buddy / Tough Buddy Product stop use notification

Mr. Heater is asking you to temporarily stop using your MH18B Big
Buddy/Tough Buddy heater.

We have recently discovered a possible safety issue with the MH18B
heaters. The company has filed a report with the Consumer Products
Safety Commission (CPSC), and is working with the Commission on a
possible recall. Any recall will be in cooperation with the Commission
and can not be done by the company unilaterally.

If I can get some information from you, you will be notified as soon as the CPSC has given us final direction. In the mean time, again, please stop using your product. Please provide the following information:

Name

Address

Phone number

Email address


(FAQ) Frequently Asked Questions

Q. I don't want the product. How do I get my money back?

A. At this time, we have to wait for direction from the CPSC on how
to handle repairs and returns of the product.

Q. How long am I going to have to wait?

A. We expect to have a final direction from the CPSC by Feb.1.

Q. What happens if I don't stop using my heater?

A. This is a safety issue and we've been asked to notify you of the
stop use. Beyond that we can't comment further until we get final
direction from the CPSC.


Mr. Heater Technical Service

4560 West 160th Street

Cleveland, Ohio 44135

Ph: 800-251-0001

F: 800-321-0552



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Old 01-13-2005, 07:31 AM   #2 (permalink)
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Wow? I guess I'm glad I chose a Coleman?
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