Ardent Reels customer service - Chicago Illinois Fishing Forum, Information & Reports
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Old 05-09-2013, 02:45 PM   #1 (permalink)
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Default Ardent Reels customer service

Nothing less than fantastic. I had a 4 or 5 year old F500 reel cleaned by a reel repair guy. Came back not working. Gave it back and it was returned working better but still not up to par. I called Ardent and explained this to them and asked how much it would cost to have it fixed. The service guy, Tim Thompson responds "How does free sound?" gave me a warranty reference number and had me ship it to them. 3 weeks later and I get my reel back today. Well, not my reel. A brand new reel. They even respooled it with the new braid I had on the one I sent to them. Not too shabby!
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Old 05-09-2013, 02:55 PM   #2 (permalink)
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Default Re: Ardent Reels customer service

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Old 05-09-2013, 03:35 PM   #3 (permalink)
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Default Re: Ardent Reels customer service

Quote:
Originally Posted by 2sac
Nothing less than fantastic. I had a 4 or 5 year old F500 reel cleaned by a reel repair guy. Came back not working. Gave it back and it was returned working better but still not up to par. I called Ardent and explained this to them and asked how much it would cost to have it fixed. The service guy, Tim Thompson responds "How does free sound?" gave me a warranty reference number and had me ship it to them. 3 weeks later and I get my reel back today. Well, not my reel. A brand new reel. They even respooled it with the new braid I had on the one I sent to them. Not too shabby!
Nice to know. Own an Ardent F700 myself.
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